Your Cancellation Rights

Cancellation of order

Carisma Vehicle Solutions Ltd is an Appointed Representative of Wessex Fleet Solutions Limited.

You have the statutory right to cancel this contract without penalty and without giving any reason within 14 calendar days of signing the order pack. This legal right applies equally to all personal customers, sole traders and partnerships with up to four partners. You will receive a refund of the arrangement fee of £299 including VAT, in full.

For orders cancelled after 14 calendar days, the following cancellation fees will apply:

If you cancel your order after the 14-calendar day period but before you sign your Contract Hire or Personal Contract Hire agreement, you will receive a full refund, less a fee of £5.00, including VAT, This fee will be deducted from the £299, inc VAT, arrangement fee paid by the you at point of order.

If you cancel your credit hire agreement beyond the 14-calendar day period and after you have signed your Contract Hire or Personal Contract Hire agreement, Carisma Vehicle Solutions will retain the full arrangement fee of £299, including VAT, to cover all costs and expenses incurred in arranging the credit hire agreement.

If the cancellation results from actions outside of the control of either Carisma Vehicle Solutions, or, the customer, then reimbursement will be at the discretion of the company.

Exercising your right to cancel

If you wish to exercise your right to cancel, you must notify Carisma Vehicle Solutions of your decision to cancel the contract by a clear statement in writing by post to:

Carisma Vehicle Solutions

Unit 1B, North Station Yard

Warminster Road

Wilton, Salisbury

Wiltshire

SP2 0AT

or via email to:

info@car-isma.co.uk

You must include details of your full name, address, and details of the order you wish to cancel.

Please note, by exercising your right to cancel, you are withdrawing from the brokerage contract and the contract is terminated.

For consumers entitled to a refund of the processing fee, either in part or in full, refunds will be issued within 28 working days from the day on which Carisma Vehicle Solutions receives the notification of cancellation.

If you have any further questions about our cancellation policy, please call us on 01722 44 55 00.

If you do decide that you want to end the agreement with the finance company early (after the statutory 14 days cooling off period), then they will make a charge to do so.